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  • by Christie Duckworth

    A measure of a company’s customer service is not just about when things go well, but how they handle a customer when things don’t go quite so smoothly…

    This testimonial speaks for itself!

    “I recently recommended Jake to a very good friend of mine who runs a photography business. Her current vehicle was ending its contract and I suggested she spoke to Jake for her next deal. Immediately she was impressed with Jake’s professionalism and honest, genuine approach and very quickly settled on a new Peugeot leasing deal.

    However, when the car arrived, my friend felt that there was something wrong with the accelerator on the vehicle. After an initial brush off from a main dealer and no luck with a help line saying she needed to pay £3,000.00 to have a car rejected, Jake heard that my friend wasn’t happy and took control of the issue.

    As a starting point Jake contacted my friend immediately and then came to see her to reassure her that he would get the problem sorted. He then not only arranged for my friend to drive an identical vehicle to confirm that there was a fault on her new one, he arranged for the new vehicle to be returned and assessed by the Peugeot dealers and sorted a courtesy car for my friend whilst the fault was rectified.

    Once Peugeot had returned the car to my friend, Jake checked in at several stages to ensure she was happy with the outcome and that her new car was as it should be.

    My friend was delighted with the service she initially received from Jake and KeyFleet but was absolutely bowled over by how they handled her issue post-delivery.

    From a referral point of view, this further reinforces our confidence that we can refer Jake and KeyFleet to any of our contacts, knowing that they have their customers very best interests at heart and that the service doesn’t end when a deal is agreed.

    Thanks Jake!

    Rob Hallam, MD at Bigtank Productions Ltd

    If you are ready for a best in class personal service tailored just for you then look no further – Get in touch today for a free personalised quote on your next lease vehicle…

    Call us on 01772 737383 or email 

    #TestimonialTuesday #CustomerService #HappyClient

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